Contact Us

Before you contact us, here are answers to the questions we get most.

When will I receive my tracking number?
Usually within 1 to 2 business days of placing your order.

Why isn't my tracking number working?
It can take up to 5 days for a tracking number to become active after you receive it.

How long does delivery take?
Orders ship within 1–3 business days. Delivery within the USA usually takes 3–7 business days, 7–18 business days to Canada and the UK, and 14–20 business days to the rest of the world. Every order is tracked.

How much is shipping?
Standard shipping is free on every order.

What is your return policy?
You have 30 days from delivery to request a return. See our Return Policy for the details.

Still need us?
Email hello@aurobi.com and we'll reply within 1 business day.